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$49.00

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Engaging with Street Populations

Build Upon Current Knowledge

Join over 2,000 people who have already transformed their approach with our free Engaging Homeless Course. Take what you know even further with powerful, targeted strategies designed for real impact.

Engaging with Street Populations

Transition from Response to Prevention

Whether they're frequent or unauthorized visitors, individuals returning to your site call for a proactive approach—not just a reactive response. Master the skills to rebuild communication and strengthen every interaction.

Engaging with Street Populations

Develop Proactive Stategies

Discover powerful strategies and proven tactics to create a response plan that's easy to follow, duplicatable, and delivers predictable results—every time.

About Engaging with Street Populations

Over 2,000 security guards have transformed their approach with our free Engaging Homeless Course, the foundation for those new to the security industry. Once you’ve completed it, unlock your full potential with our advanced Engaging with Street Populations course. Discover 44 dynamic lessons packed with actionable strategies, real-world insights, and proven techniques to create lasting impact. Don’t just learn—lead the way in building stronger, more dignity-centric communities. Engaging with Street Populations is your next step after the Engaging Homeless Course to mastering the A.V.E.R.T Security Training System. Whether you're looking to expand your skills or enhance your core training, this Booster Session delivers the knowledge and confidence you need to excel in the field.  Sign up today and become a leader in effective, dignity-centric engagement.

Mike Byrne

As the founder of SCOPE Safety & Security, my goal is to keep you safe so you can protect others. For over 14 years in Canada, we have focused on homelessness in security work. We have supported many security teams, city and shelter programs, and some law enforcement groups that work with people experiencing homelessness and have public safety duties.

Curriculum

8 Chapters · 44 Lessons

  1. 1

    Module 1: Introduction

    1. Course overview and objectives Free preview
    2. The Role of Security Guards in Public Safety and Community Relations Free preview
    3. Key Elements of Security Guard Work When Engaging With Street Populations Free preview
    4. Advanced Approaches for Security Guards Engaging Street Populations Free preview
    5. Test Your Knowledge Free preview
  2. 2

    Module 2: Understanding Homelessness

    1. (Included in full purchase)

      What Security Guards Need to Know When Engaging Street Populations

    2. (Included in full purchase)

      Primary Causes of Homelessness in Canada

    3. (Included in full purchase)

      Contributing and Compounding Factors

    4. (Included in full purchase)

      Myths and Misconceptions

    5. (Included in full purchase)

      Empathy and Practical Understanding

    6. (Included in full purchase)

      Common Stereotypes & Myths

    7. (Included in full purchase)

      Consequences of Homeless Stereotypes

    8. (Included in full purchase)

      Challenging Misconceptions

    9. (Included in full purchase)

      Test Your Knowledge

  3. 3

    Module 3: Legal and Ethical Considerations

    1. (Included in full purchase)

      Introduction to Legal Frameworks

    2. (Included in full purchase)

      Key Laws Affecting Homelessness

    3. (Included in full purchase)

      Rights of Homeless Individuals

    4. (Included in full purchase)

      Security Guard Authority & Legal Boundaries

    5. (Included in full purchase)

      Ethical Considerations for Security Guards

    6. (Included in full purchase)

      Core Ethical Principles for Canadian Security Guards

    7. (Included in full purchase)

      Ethical Dilemmas in Practice

    8. (Included in full purchase)

      Consequences of Unethical Behaviour

    9. (Included in full purchase)

      Introduction to Use-of-Force

    10. (Included in full purchase)

      Test Your Knowledge

  4. 4

    Module 4: Communication Skills for Security Guards

    1. (Included in full purchase)

      Effective Communication for Security Guards

    2. (Included in full purchase)

      Active Listening and Empathy for Security Guard

    3. (Included in full purchase)

      Non-Verbal Communication for Security Guards

    4. (Included in full purchase)

      Avoiding Escalation—Tone, Language, and Body Posture

    5. (Included in full purchase)

      Test Your Knowledge

  5. 5

    Module 5: The 4C’s of Addiction and Their Impact

    1. (Included in full purchase)

      Overview of the 4C’s of Addiction—Compulsion, Craving, Consequences, Control

    2. (Included in full purchase)

      How Addiction Affects Behaviour and Communication

    3. (Included in full purchase)

      Recognizing Signs of Addiction in Interactions

    4. (Included in full purchase)

      Adjusting Communication Approaches for Individuals Experiencing Addiction

    5. (Included in full purchase)

      Test Your Knowledge

  6. 6

    Module 6: Safety Strategies and De-escalation

    1. (Included in full purchase)

      Recognizing Potential Safety Risks

    2. (Included in full purchase)

      De-escalation Techniques Tailored to Individuals with Addiction

    3. (Included in full purchase)

      Maintaining Personal and Public Safety

    4. (Included in full purchase)

      When and How to Call for Additional Support

    5. (Included in full purchase)

      Test Your Knowledge

  7. 7

    Module 7: Building Positive Community Relationships

    1. (Included in full purchase)

      Fostering Trust and Respect in the Community

    2. (Included in full purchase)

      Collaborating with Local Services and Support Organizations

    3. (Included in full purchase)

      Reporting and Documentation Best Practices

    4. (Included in full purchase)

      Test Your Knowledge

  8. 8

    Module 9: Review and Assessment

    1. (Included in full purchase)

      End of Course Summary

Volume Pricing Available

Unlock big savings when you select more seats at checkout! Enjoy volume discounts starting with just 5 seats—save up to 60% on your purchase.

$49.00

Enroll now Free preview