Real world solutions to challenging problems.
As a security professional, you may have noticed an increase in substance abuse and addiction-related behaviour on or around your site. Responding to these types of behaviour requires a constantly evolving set of skills that can be challenging to keep up with.
At SCOPE Safety & Security, we understand the importance of staying up-to-date with the latest strategies and techniques for Engaging with Homeless Populations. That's why we've listened to feedback from our students and developed an upgrade to our popular Engaging with Homeless Populations: Basics course.
Our new course, Engaging with Homeless Populations: Addictions, takes a deeper dive into addiction-based behaviour concerns and provides you with the tools you need to respond more safely and confidently to these situations. This supplement course is a must-have for any security professional working with chronically addicted individuals.
Enroll today to bring your skills to the next level and ensure that you're ready to handle any situation that comes your way.
A must have for security professionals
Add your email, to get the inside scoop on our courses and other professional security news.
Welcome
About The Instructor
Before We Begin
The Philosophy
What is Addiction?
Let's Make This Personal
Workbook
Understanding Behaviours
Common Type of Substance Impact on Beahviour
Iceberg Concept
Iceberg Concept: What We Don't See
Understanding Mental Health Continuum
Building Situational Awareness
Situational Awareness - Heuristics
Situational Awareness - Geographic
Situational Awareness - Proxemics
Situational Awareness - Biometrics
Situational Awareness - Atmospherics
Situational Awareness - Kinesics
Workbook
Building Communication is Critical
Pre-Incident Communication Plan
Let's Review The Basics
Understanding Stigma: Both Individuals and Organizations
Beteri's Box
Empathic Listening within Addiction Based Behaviour
Precipitating Factors
Sympathy vs Empathy
Deeper Understanding of Empathy
Using Para-verbals
Responding to Behaviours
Displaying Uneasiness
Supportive Engagement
Slight Loss of Rationality
Concise Verbal Expectations
Physical / Non-Physical Intimidation
Safety Response
Emotional / Logical Re-Balancing
Helpful Rapport Approach
Workbook
Bringing It All Together
The RESPONSE Continuum
R - Relax and Downplay
E- Explain or Ask
S-State or Tell
P - Prompt, Gesture, or Sign
O - Option to Use Force
N - Nurture Recovery
S - Support
E - Engage and Learn
Workbook
Conclusion
Final Evaluation
Completed Workbook
Upskill your response to Addication Based Behaviours
Free
Basic: Engaging with Homeless Populations
