You Have A Right To Feel Safe

Use Our Practical Guide to Retail Personal Safety

Retail crime is a growing concern in Canada, with incidents ranging from theft of products to assaults on staff, property damage, and organized retail crime. Staying safe at work and having the right tools and strategies to mitigate these risks is essential. Our free mini-course can provide you with the necessary knowledge and skills to identify potential risks in people, use effective verbal strategies, understand how your brain responds to stress, and work collaboratively with your store management team to enhance safety. Don't wait until it's too late - sign up for our mini-course today and keep yourself and your colleagues safe.
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What You Will Be Able To Do After The Course

This Free mini-course on Personal Safety for Retail Environments is about helping you take practical action. Having theory is not enough for safety, having the tools to build a real-life action plan is critical.

  • Identifying different levels on behaviours in others

  • Effective real life response to common behaviour types

  • Self identifying how your brain responds to stressors

  • How to deliver a difficult conversation

  • Understanding Human Based Risks

  • And much more...

Course curriculum

    1. A message from the instructor

    2. How to use this course

    3. Before we begin...

    4. Course Introduction

    1. Stages of Behaviour

    2. Tigger Events

    3. Challenging

    4. Venting

    5. Threats

    6. Physical

    7. How to implement at work

    8. Conclusion

    9. Test your Knowledge

    1. Building a Communication Plan

    2. Objectives in Communication

    3. How Your Brain Works

    4. How Your Brain Works: Stress levels 1-4

    5. How Your Brain Works: Stress Level 5

    6. Understanding Your Stress

    7. Building a Conversation Plan

    8. How to Start a Difficult Conversation

    9. Test your Knowledge

    10. Module 2 Conclusion

    1. Taking Action

    2. Start Taking Action

    3. Security Risk Assessment vs Safety Risk Assessment

    4. Risk Level Green

    5. Risk level Yellow

    6. Risk Level Red

    7. Human Based Risks

    8. The Differences in Response

    9. The S.A.O.R Model

    10. Tigger a Plan

    11. Sample Scenario Walk Through

    12. Module 3 Conclusion

    13. Test your Knowledge

    1. In Review

    2. More resources for you

    3. Before you go...

    4. Survey of Mini Course

About this course

  • Free
  • 40 lessons
  • 1.5 hours of video content

FAQ

Common Questions We Get

  • Why do I need this course?

    Knowing how to be safe is essential in any work environment. The more you know, the increased confidence you will feel if there is an emergency or crisis.

  • Will this course help with shoplifting?

    No, this course is about personal safety for staff and keeping customers safe. Shoplifting will be addressed in other training courses.

  • Why is the course free?

    We offer several courses for free, as we feel safety is everyone's right. This course is designed to help front-line staff specifically.

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Thank You

Take action on your safety at work today!

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